Data protection is taken very seriously at the Hotel Wastlwirt****. Therefore, we offer every guest, as well as suppliers and other partners, information about the storage of their data and consequently the possibility to change or delete their data. Under the following points you can see which data we store and which systems process them.
Which data are stored?
Personal data of our guests are stored, which are legally mandatory for a stay with us. In addition, we store data about you in order to improve the experience of your stay in our house to your advantage. The following data is stored by us and will not be passed on to other EU countries.
- Name including salutation
- Contact details (telephone, fax, e-mail, …)
- dates of birth
- Names and dates of birth of accompanying persons
- Data on the last stays (number, occupied rooms, arrival and departure dates, turnover)
- Data of future reservations
- special preferences
- Differentiation of hobbies (hiking, cycling, skiing, professional, …)
- Distribution channel
- License plate
Note: Allergies are sensitive data of a customer and are (for our legal security) not stored by us. We kindly ask you to indicate any allergies with every reservation
The data will not be stored without your consent. Consent is given when you fill out a contact form, a reservation request, a booking or by filling out the registration form on site.
The data entered by you in the form will remain with us until you request us to delete it, revoke your consent for storage or the purpose for which the data is stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Access to this data is restricted to reception and administrative staff and the management and is password protected.
In which systems is data processed?
- Hotel Felix (GMS) – Reservation program for the hotel industry
Note: The data cannot be viewed by GMS and are stored on our internal server, which is also protected against unauthorized access.
- Cleverreach – Newsletter Mailing Program
- Dirs21 (Touronline) – booking program on our homepage
Our online presence uses the online booking tool DIRS21 (hereinafter referred to as “OBT”) from TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany (www.dirs21.de, hereinafter referred to as “TOAG”) to enable the online booking of accommodation and other travel services and to process enquiries. Within the framework of OBT, TOAG processes the data as the person responsible. You will find the information and provisions on data protection in TOAG’s data protection declaration on OBT, which you can access at any time from OBT or view at www.dirs21.de/datenschutz.
- Heremas (HGC Group GmbH)– Program for employee administration and payroll accounting
- KunLeiSys – Regular guest bonus program
This website uses KunLeiSys guest club software (regular guest area). The provider is GASTROpoint GmbH, Pommernstraße 17, 83395 Freilassing, Germany. KunLeiSys Guest Club Software is a service with which the guest club, offers, loyalty points, emails on events and newsletter dispatch is organized and managed.
You can register for the Guest Club on our website. We use the data entered for this purpose only for the purpose of using the respective offer or service. The mandatory data requested during registration must be provided in full. Otherwise we will refuse the registration. The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time free of charge. You can do this via the unsubscribe link in the e-mail or by unsubscribing in the guest club.
The data that you provide us with for the purpose of the Guest Club will be stored by us until you unsubscribe and will be deleted from our servers as well as from the servers of GASTROpoint GmbH after you unsubscribe and delete your Guest Club account.
For important changes, such as changes to the scope of our services or technically necessary changes, we will use the e-mail address provided during registration or in your profile to inform you in this way. Legal retention periods remain unaffected. We have concluded a contract with GASTROpoint GmbH for commissioned data processing and fully implement the strict requirements of the data protection authorities when using KunLeiSys Guest Club Software.
- Hotel Felix (GMS) – Reservation program for the hotel industry
Google AnalyticsThis website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both his website and his advertising.IP anonymisation
We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.
Objection to data collectionYou can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent the collection of your information on future visits to this site: Google Analytics deaktivieren.
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google AnalyticsThis website uses the “demographic features” function of Google Analytics. This allows reports to be generated that contain information about the age, gender and interests of the site visitors. This data comes from interest-based advertising by Google as well as from visitor data from third parties. This data cannot be attributed to any specific person. You can disable this feature at any time by changing the ad settings in your Google Account, or generally prohibit Google Analytics from collecting your information as described in the “Opting out of data collection” section.
How can I view my data?
You are welcome to request an extract of your data, which we will send you by e-mail. To ensure that no data is passed on to third parties, please send us an e-mail using the following link and attach a copy of a valid photo ID. After a processing time of 1-3 months you will receive a detailed extract from us.
If you have changed or deleted this data in any way, please reply directly to our mail with the requested data. After a processing time of maximum 2 working days, you will receive a confirmation of your change.
A data protection impact assessment has not been prepared because the processing does not pose a high risk to the rights and freedoms of natural persons. In particular are not used:
- new technologies with high risk potential;
- automated profiling as a basis for decision-making processes;
- extensive processing of sensitive data (Art. 9 para. 1 DSGVO);
- systematic extensive surveillance of publicly accessible areas (video surveillance).